Book a repair
Book a computer repair in Dumfries
Choose a time on my live calendar, or log a job online and I'll get back to you. No waiting on hold, and you can check how your repair is going at any time.
Or call 07375 227793. Appointments 08:00–20:00 at 88 Shakespeare Street, Dumfries.
Booking
Three ways to get started
Book an appointment
Pick a time that suits you from my live calendar. It’s a 30-minute slot with me, for a drop-off, a chat about the problem or a remote session.
See available times(opens in a new tab)Log a job online
Tell me what’s wrong in your own words, any time of day. You’ll get a job number by email so you can follow its progress.
Log a job(opens in a new tab)Call or message
Rather talk it through? Call 07375 227793 or send me a message on Facebook, and I’ll tell you straight what’s best.
Call 07375 227793
Already left a computer with me?Check how your job is going(you’ll need your email and job number)
Which should I choose?
Book an appointment or log a job?
Either is fine, and I'll point you the right way if needed. As a rough guide:
Book an appointment
A 30-minute slot with me. Best when you:
- Want to drop a laptop or PC off at a set time
- Want to arrange a home visit or collection
- Would like to talk the problem through face to face
- Need a remote support session at a time that suits you
- Are coming in from out of town and don’t want a wasted trip
Log a job online
Describe the problem and I’ll get back to you. Best when you:
- Aren’t sure what’s wrong or whether it needs a visit
- Want to explain the problem in writing, any time of day
- Have screenshots or error messages to send
- Run a business and want a record of each job
Drop-off, collection, visit or remote
Tell me how you’d like it fixed
When you book or log a job, just say whether you’d like to drop it off, have it collected, book a home or on-site visit, or try remote support.
Drop off at the shop
Bring it to 88 Shakespeare Street, next to the Regal Cinema and St Andrew’s Church. Book a slot so I’m ready for you.
Best for: Repairs, upgrades and data recovery
Collection & return
Can’t get to the shop? I’ll collect your computer, fix it at the workshop and bring it back to you.
Best for: Busy days, no car, or bulky desktop PCs
Home & on-site visits
Some jobs are best done where the equipment is. I’ll come to your home or business.
Best for: Wi-Fi, printers, new set-ups and office machines
Remote support
I connect to your computer over the internet, with your permission, and fix it while you watch.
Best for: Email, software and settings problems
Any visit or collection charge is agreed with you before I set off.
Check on your repair
See how your job is going, any time
Every job gets its own job number. Use it to check progress and read my updates online, without needing to call. There’s no account or password to set up.
Check on a job- 1
Log a job or drop off
Online, at an appointment, or by calling in to the shop.
- 2
Get your job number
It’s emailed to you, so keep that email handy.
- 3
Enter your email and job number
On the “Check on a job” page. A link to your job is emailed to you.
- 4
Follow progress and reply
Read my updates and answer any questions in one place.
How it works
What happens after you book
- 1
Tell me the problem
Book online, log a job, call or drop in. Describe what’s happening in your own words.
- 2
Honest diagnosis
I find the real cause, whether that’s on a remote session or on the bench.
- 3
Agree before any work
You hear the options and likely cost first. Nothing goes ahead without your OK.
- 4
Fixed, tested, explained
The job is done properly, checked, and explained in plain English.
Coming to the shop?
What to bring to your appointment
I'm at 88 Shakespeare Street, Dumfries DG1 2JJ, next to the Regal Cinema and St Andrew’s Church.
- The computer or laptop
- Its charger or power lead
- Your Windows password or PIN (optional)
- Any drive or device involved
FAQ
Booking questions
How long is an appointment?
Booked appointments are 30-minute slots. That's plenty for a drop-off, a quick look at the problem or a remote support session. Bigger repairs are then done on the bench and you collect when it's ready.
What is “logging a job”?
It’s a simple online form where you describe what’s wrong. You get a job number by email, I reply with what I think is going on and what to do next, and every update stays in one place.
Do I need an account to log or check a job?
No. A valid email address is all you need. To check a job, enter your email and job number and a link is emailed to you.
I can’t find a time that suits me. What now?
Call 07375 227793 or log a job online and I'll do my best to fit you in.
Can I just walk in?
You're welcome to walk in to book or drop off a computer at 88 Shakespeare Street. Booking ahead online means I'll be ready for you and you won't have a wasted trip.
Do I pay when I book?
No. Booking is free. I explain the options and likely cost before any work goes ahead, and nothing is done without your OK.
Ready when you are
Give me a call. I'm James, and I'll tell you straight whether it needs remote support, a drop-off or a repair slot. No drama.
Prefer to type it out? Log a job online or message me on Facebook.
Qualified · Insured · 20+ years in IT · Ex-Royal Signals · 4.9★ from 50+ Google reviews