Small Business IT
Small Business IT Support in Dumfries
Practical IT help for sole traders and small businesses, on-site or remote.
- Remote or drop-off
- Qualified & insured
- 20+ years in IT
- 4.9★ from 50+ Google reviews
Small businesses need IT that just works, but rarely need a full-time IT department or an expensive contract. I support sole traders, shops, offices and trades around Dumfries with the same honest, no-upselling approach.
You get a local person who knows your set-up, with remote support for quick fixes and hands-on help when it’s needed.
Explained
IT support sized for a small business
For a small business, an hour without email or a key computer is an hour of lost work. But big IT firms are often built around long contracts and larger companies, and asking a friend who’s “good with computers” only goes so far.
Computer Fixer sits in between: a local technician you can call directly, who learns how your business works and keeps things simple. That covers practical basics like making sure data is backed up, accounts are secure and machines are kept up to date, so small problems don’t turn into expensive ones.
My promise
- Honest advice, even if it means spending less
- Your files backed up before any major work
- Options and cost explained before I start
The small business IT basics
A quick health check: how many can you tick off?
Common gaps I find
- No tested backup of business files
- Shared or reused passwords
- Old machines missing security updates
- Email on a personal or ISP account
What good looks like
- Automatic backups you’ve tested
- Individual accounts with two-step sign-in
- Machines updated and protected
- Professional email on your own domain
What I do
How I can help
Computer set-up and repairs
Setting up new machines for staff, upgrades and repairs, keeping downtime to a minimum.
Microsoft 365 and email
Mailboxes, shared calendars, Outlook and Teams set up so your team can work together.
Backups and security
Making sure business data is backed up and machines are protected and up to date.
Remote support
Quick help over the internet for everyday problems, so you’re not waiting for a visit.
Remote or drop-off? Many day-to-day business problems can be handled by remote support. Can’t get to the shop? I can collect and return it, or visit you at home or work. About remote support
“Our family likes to support local small businesses. So we dealt with Computer Fixer Dumfries recently. James is very knowledgeable and efficient. We trusted his professional expertise to solve our computer problems. We recommend Computer Fixer Dumfries for your tech needs.”
Free advice
Try this first
A few things worth trying yourself before you get in touch. If they don’t do the trick, I’m happy to help.
- 01
Test your backup
A backup you’ve never restored from is a guess. Try recovering a file now and then.
- 02
One person, one login
Give each member of staff their own account. It’s safer, and easier when someone leaves.
- 03
Turn on two-step sign-in
Especially for email and Microsoft 365, the most common way into a business.
- 04
Keep a simple IT list
Note your devices, accounts, renewal dates and who to call. It makes problems far quicker to fix.
How it works
What happens when you get in touch
- 1
Tell me the problem
Book online, log a job, call or drop in. Describe what’s happening in your own words.
- 2
Honest diagnosis
I find the real cause, whether that’s on a remote session or on the bench.
- 3
Agree before any work
You hear the options and likely cost first. Nothing goes ahead without your OK.
- 4
Fixed, tested, explained
The job is done properly, checked, and explained in plain English.
FAQ
Small Business IT: common questions
More answers on my FAQ page.
Do I need a contract?
No. Get in touch when you need help. If you’d like regular support, I can talk about what suits your business.
Can you set up computers for new staff?
Yes, including email, Microsoft 365, printers and the software you use.
Can you check whether my data is backed up properly?
Yes. I look at what you have, test that files can actually be restored, and recommend simple improvements if there are gaps.
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Computer giving you trouble? Let’s get it sorted.
Give me a call. I'm James, and I'll tell you straight whether it needs remote support, a drop-off or a repair slot. No drama.
Prefer to type it out? Log a job online or message me on Facebook.
Qualified · Insured · 20+ years in IT · Ex-Royal Signals · 4.9★ from 50+ Google reviews