Email & Outlook
Email & Outlook Help in Dumfries
Sync problems on computers and phones, including Outlook and Microsoft 365.
- Remote support available
- Qualified & insured
- 20+ years in IT
- 4.9★ from 50+ Google reviews
Email problems are frustrating because everything else depends on them. Messages missing on one device but not another, Outlook asking for your password over and over, or a mailbox that’s full: I sort out the settings so your email works the same on your computer, phone and tablet.
Most email problems can be fixed by remote support, often in a single session.
Explained
Why your email doesn’t match across devices
Most “my emails have disappeared” problems come down to how each device is connected to your mailbox. Older set-ups often use a method called POP, which downloads messages to one device and can remove them from the server, so your phone and computer each end up with a different set of emails.
Modern connections (IMAP, Exchange or Microsoft 365) keep everything on the server and show the same mailbox everywhere. Read an email on your phone and it’s marked as read on your laptop too. Moving to the right connection, without losing your old messages, fixes a surprising number of email headaches for good.
My promise
- Honest advice, even if it means spending less
- Your files backed up before any major work
- Options and cost explained before I start
Old-style vs modern email set-up
The way your email is connected makes all the difference.
POP (older set-up)
- Emails downloaded to one device
- Phone and computer show different emails
- Sent items only on the device you used
- Messages lost if that device fails
IMAP / Microsoft 365
- Emails stay safely on the server
- Same inbox on every device
- Sent, read and deleted all stay in sync
- Nothing lost if a device breaks
What I do
How I can help
Outlook and Microsoft 365
Fixing Outlook profiles, sign-in loops, sync errors and Microsoft 365 account problems.
Phones and tablets
Setting email up correctly on iPhone, iPad and Android so it matches what you see on your computer.
Moving and tidying mailboxes
Moving email to a new account or computer, sorting out full mailboxes and getting old messages archived.
Account recovery help
Guidance on getting back into accounts and setting up two-step verification so they stay secure.
Remote or drop-off? Ideal for remote support. Most email and Outlook jobs don’t need a visit. Can’t get to the shop? I can collect and return it, or visit you at home or work. About remote support
“I contacted James with a problem I was having with a programme. He gave me a ‘remote access’ appointment the very next morning and resolved the issue very quickly.”
Free advice
Try this first
A few things worth trying yourself before you get in touch. If they don’t do the trick, I’m happy to help.
- 01
Check the web version
Log in to your email in a web browser. If messages are there, the problem is your device’s set-up, not your account.
- 02
Look in Junk and Archive
Missing emails are often filtered into Junk, Spam or Archive folders rather than lost.
- 03
Watch your storage
A full mailbox can stop email arriving. Empty Deleted Items and clear out large attachments.
- 04
Turn on two-step sign-in
It stops most account takeovers, even if someone gets hold of your password.
How it works
What happens when you get in touch
- 1
Tell me the problem
Book online, log a job, call or drop in. Describe what’s happening in your own words.
- 2
Honest diagnosis
I find the real cause, whether that’s on a remote session or on the bench.
- 3
Agree before any work
You hear the options and likely cost first. Nothing goes ahead without your OK.
- 4
Fixed, tested, explained
The job is done properly, checked, and explained in plain English.
FAQ
Email & Outlook: common questions
More answers on my FAQ page.
Can you fix my email without me bringing the computer in?
Usually, yes. Email problems are among the best suited to remote support. Get in touch and I’ll arrange a session.
Can you help with business email?
Yes. I help small businesses with Microsoft 365 mailboxes, shared calendars and setting up staff devices.
Will I lose old emails if my set-up is changed?
No. Before changing anything I make sure your existing messages are safely copied, then bring them into the new set-up.
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Computer giving you trouble? Let’s get it sorted.
Give me a call. I'm James, and I'll tell you straight whether it needs remote support, a drop-off or a repair slot. No drama.
Prefer to type it out? Log a job online or message me on Facebook.
Qualified · Insured · 20+ years in IT · Ex-Royal Signals · 4.9★ from 50+ Google reviews